Why can't my multimedia player, TV or DVD player detect my StoreJet (external-HDD)?

Category : Setup / Operation

1. Please make sure that your multimedia player, TV or DVD player provides sufficient power supply (DC 5V/1A is recommended).
2. If not, you may need to connect the external power supply for StoreJet.
3. Please also make sure that the file system (FAT32 or NTFS) of the StoreJet is supported by your media device.

You can also try to update firmware of StoreJet USB 3.0 series. Please download from Transcend Download Center:

Is the answer helpful?

Technische support

If the answer can't help you, you can contact the Tech Support Department


U hebt al cookies geaccepteerd, maar u kunt uw toestemming op elk gewenst moment intrekken. Zie voor meer informatie onzeCookie Statement. Instellingen veranderen

U hebt cookies al geweigerd, maar u kunt op elk gewenst moment uw toestemming geven. Zie meer voor informatie onze Cookie Statement. Instellingen veranderen