If you find yourself in a situation where the Docking Station or Control Center does not work or shows signs of a malfunction, please first refer to the FAQs or seek help from Transcend's Tech Support team.
Contact Us: https://www.transcend-info.com/Support/contact_branch
If the problem still remains, you may need a warranty service.
Kindly take the product with the receipt back to the original retailer and ask for a repair or replacement service. If you cannot get help from the original retailer, please contact your local distributors for further help.
To obtain services from an authorized Transcend partner, please contact our worldwide office nearest your region.
Kindly note that according to the Transcend Warranty Policy, Transcend may refuse to provide inspection, repair or replacement service for products that are out of warranty.